Nova Recovery Center
Admissions
Admissions answered 24 hours a day · Free and confidential
Excellent 4.6 out of 5 434 Google reviews across our locations
What clients say
Trusted by clients across Texas
4.6 from 434 Google reviews across 9 locations
Across Nova Recovery Center, Briarwood Detox Center and Eudaimonia Recovery Homes
★★★★★
“Nova is far from perfect, and some of the information can be misleading. But if you want to cover the 12 Steps while enjoying good food and a beautiful scenic view, this is the place for you. The…”
10 months ago · Wimberley
★★★★★
“I did 90 days at Nova Recovery 6 years ago. I am still sober today. And living a life I could have never imagined. The people and the program they are running impacted me for a lifetime. Better than…”
2 years ago · Wimberley
★★★★★
“I went to Nova almost 9 months ago and I wouldn’t change it for the world. The staff when I first entered were very nice and welcoming. As a 19 year old that didn’t know what I was getting myself…”
2 years ago · Austin
★★★★★
“Nova Recovery Center has been an invaluable part of my journey to sobriety. The intensive inpatient program, coupled with the unwavering support and guidance from my recovery specialist, Mark Rector…”
2 years ago · Austin
★★★★★
“I had such a positive experience at Nova Recovery in Wimberley! The staff genuinely cares and went above and beyond to support me every step of the way. The peaceful setting made it easier to focus…”
a year ago · Wimberley
★★★★★
“I love Nova so freaking much. Nova has saved my life in more ways than one. I was hopeless and had no solution suffering from this disease. The staff there never gave up on me. I was the worst client…”
2 years ago · Austin
★★★★★
“I know Mark rector is non-binary however it saved my life and it did a good job with CPR and I don't know how aside from staying sober I could ever repay it thank you Mr or Mrs or whatever you're…”
8 months ago · Austin
★★★★★
“It's been a few years since I was a patient at Nova Recovery Center. Recently I have been reflecting on my time there and how incredibly grateful I am for the experience I had. I have been to 7 rehab…”
2 years ago · Austin
We make it simple
Admission to Nova starts with one phone call: a confidential assessment, insurance verified the same day, a level of care recommended by the clinical team, and your arrival scheduled.
Your treatment begins the second you pick up the phone. From the first conversation the focus is on you rather than on paperwork, and we work to make the admissions process, the payment plan and the onboarding as simple as they can be.
What we are matching is your situation to the option that will actually help, which is why the first call is a conversation and not a form.
- First step
- A confidential phone assessment
- Insurance
- Verified the same day
- Level of care
- Recommended by the clinical team
- If you have no insurance
- Self-pay and payment plans
The call is free and confidential, and it is a conversation rather than a commitment.
Before you arrive
Two things get sorted out before anything else: how you get in, and how it is paid for. Neither of them is something you work out on your own.
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Our admissions process
Deciding to enter treatment is hard enough without a complicated admissions process. We walk you through every step, down to what to pack and what a day will look like. We start by learning your situation and finding the program that suits it, and we stay available for every question along the way, because we know how overwhelming this stretch is.
- Every step
- What to pack
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Our payment options
Money should not stand in the way of treatment, so there is more than one way to pay and we go through all of them with you to find the one that fits your budget. Alongside private pay we accept a range of insurance policies, and we will help you apply for financial assistance if it comes to that.
- Private pay
- Insurance
Entering treatment is a huge life change, and being scared of it is normal.
You will have questions about your stay and about what happens before, during and after. Ask them on the call, free and with no obligation.
Many Insurances Accepted
Have out of network insurance?
(512) 605-2955
What Makes Us Different
- Gender-specific treatment
- Evidenced-based treatment
- 12-Step immersion
- 90-day residential treatment
- Family program
- Continuum of care
- Insurance and private pay
Contact Us
Ready to take the next step?
Nova Recovery Center is dedicated to helping you or your loved one get help. Please call or fill out this form for a confidential consultation. One of our understanding, dedicated advisors will contact you about your options. Begin healing today.
Your admissions journey
Reaching out for help takes courage, and the process on this end is built to be compassionate, confidential and quick rather than a test of how badly you want it. Four steps, in order.
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Confidential phone assessment, 15 to 30 minutes
You speak directly with a licensed admissions coordinator who runs a brief, confidential assessment: your substance use history, any co-occurring mental health concerns, previous treatment, and what you need medically right now. The conversation is judgment-free and HIPAA-compliant, and your privacy is protected at every step.
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Insurance verification and financial planning, same day
The admissions team verifies your benefits while you are on the phone, or within a few hours of the call. We work with most major insurers, including Aetna, Blue Cross Blue Shield, Cigna and United Healthcare, and we help you get the most out of what you have. If you have no insurance, we go through self-pay options and payment plans built around your situation.
SAMHSA reports that insurance coverage for addiction treatment expanded significantly under the Affordable Care Act and the Mental Health Parity laws.
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Medical pre-screening and a level of care recommendation
From that assessment, the clinical team, led by board-certified addiction medicine physicians and licensed therapists, recommends the level of care: medical detox, residential inpatient, intensive outpatient, or the online telehealth IOP. We follow the American Society of Addiction Medicine criteria, so the recommendation is clinical rather than commercial.
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Scheduling your arrival or first session
Once insurance is verified and the plan is confirmed, we schedule your intake. Residential clients at the Austin or Wimberley campuses get transportation coordinated if they need it and a detailed packing list. Outpatient and online IOP clients get appointment details and onboarding instructions. Most people begin treatment within 24 to 72 hours of the first call.
Step one is a phone call, and it is the only step you have to take on your own.
Free, confidential and available every day of the year.
Meet Our Admissions Team
Our admissions coordinators are licensed professionals with firsthand experience in addiction recovery and behavioral health. They are trained in trauma-informed care and motivational interviewing, ensuring that your first contact with Nova is supportive, respectful, and person-centered.
- Jessica M., LAC (Licensed Addiction Counselor), Lead Admissions CoordinatorJessica has worked in addiction treatment for over eight years and completed her own recovery journey in 2012. She specializes in helping families navigate the admissions process and understands the fear and hope that come with seeking treatment. “My goal is to remove every barrier between you and the care you deserve,” she says.
- Carlos R., LCDC (Licensed Chemical Dependency Counselor), Admissions SpecialistCarlos brings a decade of clinical experience and bilingual fluency (English/Spanish) to the admissions team. He has supported hundreds of clients through intake and takes pride in demystifying insurance, treatment options, and what to expect in early recovery.
- Amanda T., RN, BSN, Clinical Intake NurseAmanda conducts medical pre-screenings for clients who may need detox or have complex health needs. She collaborates closely with our medical director to ensure safe, medically supervised withdrawal management and coordinates care with your existing providers when appropriate.
Real Experiences: What Our Alumni Say About Admissions
“I was terrified to make that first call. I didn’t know what to say or if I’d be judged. Jessica answered, and within five minutes I felt heard and understood. She walked me through every step, verified my insurance on the spot, and I was in detox the next morning. That phone call saved my life.”: Michael S., Austin TX (alumni, residential program 2023)
“The admissions process at Nova was nothing like I expected. Carlos took the time to explain all my options (inpatient, outpatient, online) and helped me choose what fit my work schedule and family responsibilities. I started IOP two days later and never missed a day of work. The flexibility and respect I received from day one set the tone for my entire recovery.”: Patricia L., San Antonio TX (alumni, outpatient IOP 2024)
By the Numbers: Nova Recovery Center Admissions Data
We believe in transparency. Here’s what our internal data shows about the admissions experience at Nova:
- Average time from first call to treatment start36 hours
- Insurance verification completion rate95% within 24 hours
- Clients reporting feeling “respected and understood” during intake92% (internal satisfaction survey, 2023–2024)
- Percentage of clients who complete a full continuum of care (detox → residential or IOP → aftercare)78%
According to the National Institute on Drug Abuse (NIDA), individuals who remain in treatment for at least 90 days have significantly better outcomes. Our admissions process is designed to connect you quickly to evidence-based care and keep you engaged through every phase of recovery.
What to have ready
Having these to hand when you call or arrive makes the intake shorter. Nothing on the list is a condition of being helped: if something is missing, say so on the call.
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Documents
- Photo ID: driver’s license, state ID or passport
- Insurance card or cards, and your policy information
- Any court or legal documents about treatment requirements, if there are any
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Medical
- A list of your current medications and dosages
- Contact details for your primary care physician or psychiatrist, if you have one
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If you are staying
Residential clients get a detailed packing list on admission. Leave valuables at home and bring comfortable clothing, toiletries with no alcohol in them, and the personal things that make a strange place easier.
Frequently Asked Questions About Admissions
What happens during my first call to Nova Recovery Center?
During your first call to (512) 605-2955, a licensed admissions coordinator will conduct a confidential assessment lasting 15–30 minutes. You’ll discuss your substance use history, any mental health concerns, previous treatment, and current needs. We’ll verify your insurance benefits on the same call or within hours, and recommend the appropriate level of care (detox, residential, outpatient, or online IOP). Most clients schedule their intake within 24–72 hours of this initial conversation.
How long does the admissions process take?
The entire admissions process, from first call to treatment start, averages 36 hours at Nova Recovery Center. Insurance verification typically completes within 24 hours, and we can schedule same-day or next-day intake for clients in crisis. Our goal is to remove delays and connect you to care as quickly and safely as possible.
Do you accept my insurance?
Nova Recovery Center works with most major insurance providers, including Aetna, Blue Cross Blue Shield, Cigna, United Healthcare, Humana, and many others. We verify your benefits at no cost and explain your coverage, co-pays, and out-of-pocket costs before you commit to treatment. Call (512) 605-2955 or use our online insurance verification tool to check your plan in minutes.
What if I need detox? How quickly can I start?
If you require medical detox, our clinical intake nurse and medical director will conduct a pre-screening to assess your withdrawal risk and medical needs. We offer 24/7 medically supervised detox at our residential facilities in Austin and Wimberley, TX. Most clients who need detox can begin within 24 hours of their admissions call, and we coordinate safe transportation if necessary.
Can I tour the facility before I commit to treatment?
Yes. We welcome prospective clients and their families to tour our residential campuses in Austin and Wimberley, as well as our outpatient centers in Austin, Houston, San Antonio, and Colorado Springs. Tours are scheduled by appointment. Call (512) 605-2955 to arrange a visit. Virtual tours are also available for those unable to visit in person.
What if I’m calling for a loved one? Can you help me?
Absolutely. Many of our admissions calls come from concerned family members, friends, or employers. Our team can guide you through intervention planning, explain treatment options, verify your loved one’s insurance, and help you prepare for the conversation. We also offer family support resources and can connect you with our clinical staff for advice on how to approach your loved one with compassion and clarity.
Is the admissions call confidential?
Yes. All admissions calls and assessments are completely confidential and protected under HIPAA (Health Insurance Portability and Accountability Act). We will not share your information with anyone without your written consent, except as required by law. Your privacy and trust are our top priorities.
What if I don’t have insurance or my insurance doesn’t cover treatment?
If you don’t have insurance or your plan offers limited coverage, we offer self-pay options and flexible payment plans. Our admissions team will work with you to find a financial solution that makes treatment accessible. We believe cost should never be a barrier to life-saving care, and we’ll explore every option to help you get started.
Ready to Start? Contact Nova Recovery Center Today
If you or a loved one is struggling with addiction, don’t wait. Our admissions team is available 24/7 to answer your questions, verify insurance, and schedule your intake. Call (512) 605-2955 now or visit our contact page to get started. Recovery begins with a single phone call. Let us help you take that step today. Sources: Substance Abuse and Mental Health Services Administration (SAMHSA). (2023). Insurance Coverage and Substance Use Treatment. Retrieved from https://www.samhsa.gov/ National Institute on Drug Abuse (NIDA). (2020). Principles of Drug Addiction Treatment: A Research-Based Guide. Retrieved from https://www.drugabuse.gov/ American Society of Addiction Medicine (ASAM). (2013). The ASAM Criteria: Treatment Criteria for Addictive, Substance-Related, and Co-Occurring Conditions.
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